ICT Support Technician
FAIRFIELDS is seeking an experienced and motivated ICT Support Technician to join our growing team.
Summary
This is an exciting opportunity for a hands-on IT professional who enjoys a varied and busy role. Approximately 70% of your time will be spent supporting and improving our internal IT infrastructure, with the remaining 30% dedicated to IT-related project and customer support activities.
You will play a key role in maintaining secure, reliable, and high-performing systems across the business while supporting cyber security initiatives, projects, and managed services.
As our ICT Support Technician, you will be responsible for providing high-quality ICT support across the business, helping colleagues resolve technical issues, maintaining critical systems, and contributing to the delivery of customer-focused IT solutions.
You will also support our ongoing commitment to ISO 27001, Cyber Essentials Plus, and wider cyber security best practices.
Be part of the team that has been responsible for innovative, bespoke, iconic and prestigious projects around the world for more than 30 years!
The Role
Hours: Full Time (37.5 hours)
Salary: £30k-£35k dependent on qualifications and experience
Key Purpose:
- Provide ICT support across the business. Focusing on technical excellence and meeting project requirements.
- We’re looking for someone who combines strong technical knowledge with a proactive and customer-focused approach.
- Hybrid working – 3 days office / 2 days remote.
GENERAL
Internal ICT Support
- Provide first-class ICT support to employees across the business.
- Install, configure, maintain and troubleshoot hardware and software.
- Support server, client, virtualisation, Windows and Linux environments.
- Manage service desk tickets and ensure timely issue resolution.
- Maintain endpoint protection, anti-virus solutions and access permissions.
- Support backup operations and disaster recovery processes.
- Perform system updates and maintenance, including occasional out-of-hours work.
- Manage IT assets and equipment throughout their lifecycle.
Projects & Technical Services
- Design, install, commission and maintain ICT solutions.
- Work closely with clients, suppliers and internal teams to deliver successful projects.
- Produce technical documentation, reports, specifications and operating manuals.
- Maintain project and contract documentation.
Cyber Security
- Promote a strong cyber security culture across the business.
- Assist in maintaining ISO 27001 and Cyber Essentials Plus accreditations.
- Identify, escalate and help mitigate cyber security risks.
- Contribute to reducing cyber threats to both business systems and industrial control environments.
General Duties
- Mentor and support apprentices, graduates and junior technicians.
- Purchase IT equipment, software and services as required.
- Contribute to continuous improvement initiatives.
- Participate in a 24/7 remote call-out rota.
- Support health and safety compliance across all activities.
The Candidate
ESSENTIAL SKILLS & COMPETENCIES
Essential Requirements
- Minimum 3 years’ practical ICT experience.
- Experience in an ICT support role.
- Strong knowledge of:
- Windows and Linux operating systems
- Server and virtualisation environments
- Networking technologies including routing, switching, firewalls and VPNs
- Degree in relevant subject or equivalent combination of qualifications and practical experience.
- Excellent troubleshooting and problem-solving skills.
- Ability to produce clear technical documentation, procedures and policies.
- Strong communication and interpersonal skills.
- Full UK driving licence and willingness to travel when required.
- Ability to obtain or hold an Enhanced DBS check.
- Eligible to work in the UK.
Desirable
- Cyber Security qualification or equivalent practical knowledge.
- Experience supporting cyber security and compliance frameworks.
- Previous experience working in the Engineering industry advantageous.
Apply for this role
If you’re a proactive ICT professional looking for a varied role where you can make a real impact, we’d love to hear from you.
Submit your CV and covering letter outlining your experience and suitability for the role to HR@Fairfields.co.uk by the closing date..
Please include any notice periods and salary expectations in your letter.
FAIRFIELDS is an equal opportunities employers and welcome applications from all suitably qualified candidates.