Service Support
- Our staff full time on your site maintaining and calibrating the control system.
- Scheduled maintenance visits for calibration, archiving and general maintenance.
- 24 hour 7 day call out support with a guaranteed response time.
- System support via online modem connection and telephone help desk support.
- Next working day response.
- Holding and servicing of spare parts.
- Preventative maintenance scheduling and servicing.
- Systems auditing to ensure that you comply with legislation.
Service Support Partnering
"Service support is your insurance against prolonged plant outages which can cost vast sums of money. We are experts in the support and maintenance of software, complex control and instrumentation systems."
How does Service Support Partnering Work?
You are the experts in your business processes, we are the experts in the control systems that keep your business running. Because we understand control systems and work with them daily we have built up vast expertise which enables us to quickly diagnose and fix faults. Sometimes without even attending site. What can be more natural than a partnership agreement which benefits you? You focus on your business processes, we focus on the support of your control systems.
We work in partnership with your staff
When your human resources are stretched through sickness, holidays, staff leaving or even peaks of work, we can fill the gap. When your human resource has reached the limit of its knowledge level, we can assist by diagnosing, fault finding, repairing faults or proposing alternative control strategies.
The Service Support Partnership Format
It is important that what we offer meets your company's requirements. We are flexible; each partnership contract is designed to the client's particular requirements.
Some example partnerships are:
Our Resource
We make available to you the full expertise of our professionally qualified staff, supported by the latest in computer diagnostics and test equipment with traceability to NAMAS standards.
Commitment
Our commitment to the service support partnership ensures that we build a long term relationship. Our staff will become an integral part of your business operation. Past experience shows that once the partnership is formed it will continue to operate for many years to come.